DXBMARK
LEGAL DOCUMENTATIONVersion 1.0

DMCA Policy

DMCA compliance, copyright notices, takedown steps, and copyright reporting procedures.

Effective Date: June 01, 2026|Last Updated: June 01, 2026|Version: 1.0|Reading Time: 10 min read

1. Purpose

This DMCA and Copyright Complaints Policy explains how DXBMARK LLC ("DXBMARK," "we," "our," or "us") handles copyright complaints, intellectual property concerns, takedown requests, customer-provided materials, hosted or managed content, portfolio references, and related disputes.

This policy is designed to provide a practical process for reporting alleged copyright infringement or unauthorized use of protected materials involving DXBMARK services, websites, deliverables, managed systems, or public-facing materials.

This policy does not replace DXBMARK's Terms of Service, Acceptable Use Policy, Privacy Policy, Data Processing Agreement, Security Statement, SLA / Support Policy, proposal, statement of work, invoice, service agreement, or other written contract.

2. Scope

This policy applies to copyright and intellectual property complaints involving:

  • DXBMARK's website
  • DXBMARK-owned pages, documents, downloads, or public materials
  • DXBMARK-managed project deliverables
  • DXBMARK-managed hosting, websites, applications, or digital systems
  • Customer-provided materials used in DXBMARK projects
  • Portfolio references, case studies, screenshots, or marketing materials
  • Public content that DXBMARK controls, publishes, hosts, or manages
  • Any content or material submitted to DXBMARK in connection with a project or service

This policy does not automatically apply to third-party platforms, websites, hosting accounts, social media pages, domain accounts, repositories, applications, or systems that are owned, controlled, published, or managed independently by the customer or another third party, unless DXBMARK expressly controls or manages the relevant content under a written agreement.

3. Customer Responsibility for Materials

Customers are solely responsible for verifying that they have the legal right to provide, upload, submit, publish, license, modify, or instruct DXBMARK to use any customer-provided materials.

Customer-provided materials include, without limitation, logos, brand assets, images, photographs, videos, audio, text, copy, fonts, datasets, software, source code, design files, documents, product information, social media materials, website content, business information, third-party assets, customer data, platform access, and any other materials supplied or approved by the customer.

DXBMARK may rely on customer instructions and customer-provided materials in good faith. DXBMARK is not responsible for verifying ownership, licensing, copyright clearance, trademark clearance, font licensing, image licensing, model releases, stock asset rights, software license rights, dataset rights, or third-party usage rights for customer-provided materials unless expressly agreed in writing as a separate legal, licensing, or compliance review service.

Customer accepts full responsibility for any claims, losses, damages, costs, legal fees, copyright complaints, trademark complaints, licensing disputes, takedown requests, platform enforcement actions, provider suspensions, or third-party claims arising from customer-provided materials, customer instructions, customer accounts, customer platforms, or customer use of DXBMARK services or deliverables.

DXBMARK may refuse to use, remove, disable, suspend, replace, or request replacement of any material that DXBMARK reasonably believes may infringe third-party rights, violate platform rules, breach applicable law, create security risk, create reputational risk, or trigger a copyright, trademark, licensing, takedown, or provider complaint.

4. DXBMARK Intellectual Property and Source Code

Unless expressly agreed otherwise in a written proposal, statement of work, service agreement, invoice, or intellectual property assignment, DXBMARK retains ownership of its pre-existing intellectual property, including reusable source code, libraries, frameworks, templates, automation logic, deployment workflows, internal tools, technical know-how, documentation structures, and development methods.

This policy does not grant any customer, complainant, user, or third party ownership of DXBMARK source code, repositories, reusable components, technical materials, deployment workflows, documentation, or internal tools.

Customer rights to source code, repositories, administrative access, deployment credentials, documentation, or handover materials are governed by the applicable written agreement and DXBMARK's Terms of Service.

Copyright complaints involving DXBMARK-owned materials, source code, brand assets, templates, reusable components, or technical IP should be sent to legal@dxbmark.com.

5. Reporting Copyright Infringement

If you believe that content controlled, published, hosted, or managed by DXBMARK infringes your copyright or intellectual property rights, you may submit a copyright complaint to:

Copyright Complaints Contact: legal@dxbmark.com

DXBMARK may publish and use legal@dxbmark.com as its copyright complaints contact for general copyright, intellectual property, and takedown-related notices.

Unless and until DXBMARK formally registers a DMCA designated agent with the U.S. Copyright Office, legal@dxbmark.com should be treated as DXBMARK's general copyright complaints contact and not as a registered DMCA designated agent.

If DXBMARK registers a DMCA designated agent with the U.S. Copyright Office, the designated agent information published in the official U.S. Copyright Office directory will control for formal DMCA notices.

6. Copyright Complaint Requirements

To help DXBMARK review a copyright complaint efficiently, your notice should include:

  1. Your full legal name.
  2. Your company name, if applicable.
  3. Your email address and contact details.
  4. A statement explaining whether you are the copyright owner or authorized to act on behalf of the copyright owner.
  5. A clear description of the copyrighted work you claim has been infringed.
  6. The original URL, publication location, registration number, document, file, or other evidence identifying the copyrighted work.
  7. The URL, page, file, screenshot, repository, project reference, or location of the allegedly infringing material.
  8. A description of the requested action, such as removal, disabling access, investigation, or customer notification.
  9. A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  10. A statement that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.
  11. Your physical or electronic signature.
  12. The date of the notice.

Incomplete, unclear, abusive, false, or unsupported complaints may delay review or may not be actioned.

7. DXBMARK Review Process

After receiving a copyright complaint, DXBMARK may take one or more of the following actions:

  • Acknowledge receipt of the complaint.
  • Review whether the material is controlled, hosted, published, or managed by DXBMARK.
  • Request additional information from the complainant.
  • Notify the relevant customer, account owner, project owner, hosting provider, platform provider, or infrastructure partner.
  • Temporarily remove, disable, restrict, or suspend access to the disputed material.
  • Request proof of license, permission, ownership, or authorization from the customer.
  • Replace or remove disputed materials.
  • Decline action where the complaint is incomplete, unsupported, outside DXBMARK's control, abusive, or legally insufficient.
  • Preserve internal records of the complaint and action taken.

DXBMARK may act quickly where the complaint creates legal, security, reputational, provider, hosting, payment, or platform risk.

8. Customer Notification and Response

Where a complaint relates to customer-provided materials or customer-controlled content, DXBMARK may notify the customer and request a response, proof of authorization, replacement materials, or removal instructions.

The customer must respond promptly and provide accurate information. If the customer fails to respond, fails to provide sufficient proof, or DXBMARK determines that continued use creates legal or operational risk, DXBMARK may remove, disable, suspend, or restrict the disputed material or affected service.

Customer remains responsible for any claims, losses, provider actions, takedown requests, legal fees, or disputes arising from customer-provided materials or customer instructions.

9. Counter-Notice or Dispute Response

If a customer believes that content was removed or disabled by mistake, the customer may send a written response to legal@dxbmark.com explaining:

  • The material affected.
  • Why the customer believes the material was removed or disabled by mistake.
  • The customer's ownership, license, authorization, or lawful basis for using the material.
  • Any supporting documentation.
  • Whether the customer requests restoration or further review.

DXBMARK may review the response in good faith but is not required to restore disputed material where DXBMARK reasonably believes restoration would create legal, operational, provider, security, reputational, or customer relationship risk.

10. Repeat Infringement and Abuse

DXBMARK may suspend, terminate, restrict, or refuse service where a customer, user, project, account, or platform repeatedly provides infringing materials, triggers copyright complaints, violates intellectual property rights, or creates repeated takedown risk.

DXBMARK may also reject or ignore notices that appear abusive, fraudulent, automated, malicious, incomplete, misdirected, or submitted in bad faith.

False copyright complaints, fraudulent takedown notices, or knowingly inaccurate claims may create legal liability for the sender.

11. Portfolio and Marketing Content

DXBMARK may reference completed or public-facing work in its portfolio, website, proposals, sales materials, social media, presentations, case studies, or marketing materials only where permitted by the applicable agreement, customer approval, public availability of the work, or lawful basis.

Portfolio references may include the customer's public name, public logo, general project category, non-confidential screenshots, public website pages, general service description, technology category, and non-sensitive outcomes.

DXBMARK will not knowingly publish confidential customer project materials, private source code, credentials, private dashboards, non-public business processes, unpublished technical documentation, sensitive business information, customer personal data, or restricted project information without permission or a written basis.

Where a proposal, statement of work, service agreement, or written approval permits portfolio use, DXBMARK may rely on that permission unless the applicable agreement states otherwise.

Customers may request removal or modification of portfolio materials by contacting legal@dxbmark.com. DXBMARK will review such requests in good faith, especially where the content contains confidential information, outdated branding, legal concerns, or materials no longer permitted under the applicable agreement.

DXBMARK may remove, edit, disable, or limit portfolio materials at any time where DXBMARK reasonably believes the material may create legal, confidentiality, intellectual property, reputational, security, or customer relationship risk.

12. Third-Party Platforms and Customer-Controlled Properties

DXBMARK is not responsible for content published, uploaded, hosted, stored, or distributed on platforms, websites, hosting accounts, domain accounts, social media pages, repositories, applications, servers, or systems controlled by the customer or a third party, unless DXBMARK expressly controls or manages the relevant content under a written agreement.

If a complaint concerns content on a third-party platform or customer-controlled property, the complainant may need to contact the platform owner, hosting provider, domain registrar, social media platform, repository provider, or customer directly.

DXBMARK may assist with removal, replacement, or communication only where the matter falls within the applicable service scope or where DXBMARK agrees in writing.

13. No Legal Advice

This policy is provided for operational and informational purposes. It does not constitute legal advice.

DXBMARK does not make legal determinations regarding copyright ownership, trademark ownership, licensing validity, fair use, fair dealing, moral rights, database rights, software licensing, or other intellectual property disputes unless expressly agreed in writing as a separate legal or compliance review service performed by qualified professionals.

Parties involved in intellectual property disputes should seek independent legal advice where appropriate.

14. Relationship to Other Policies

This policy should be read together with:

  • Terms of Service
  • Acceptable Use Policy
  • Privacy Policy
  • Delivery and Fulfillment Policy
  • SLA / Support Policy
  • Security Statement
  • Data Processing Agreement
  • Any applicable proposal, invoice, statement of work, service agreement, or written contract

If there is a conflict between this policy and a specific signed or accepted written agreement, the specific written agreement will apply to that engagement unless applicable law requires otherwise.

15. Contact Information

For copyright complaints, takedown notices, intellectual property concerns, or portfolio content requests, contact:

DXBMARK LLC Copyright Complaints Contact: legal@dxbmark.com Website: https://www.dxbmark.com

End of DMCA and Copyright Complaints Policy